You Have Been Asked

Verified Once, Spindragons Casino Pays Out Without the Wait

We confirm who you are because the Malta Gaming Authority license requires it, and the review usually closes inside 13 hours.

Start Your Verification

MGA/B2C/021/2010, audited by BMM Testlabs and GLI

No Surprises

What the Check Means for Your Account

One table, six facts, no guessing about who reviews your papers or when the request lands.

Who reviews

Spindragons Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/021/2010

Review time

13 hours

Required by

At the latest before the first withdrawal

Send questions to

[email protected]

Age checked

18+

Clear First Time

Plenty of Players Clear It in One Go

You will know exactly what to send, in what condition, and what a reviewer looks at first.

The Document Tab

A tab named for your documents sits in the account menu, and the fields list every file the reviewer wants. Open it early, before a withdrawal sits waiting.

Before Glare, After Daylight

Photograph the whole photo ID flat, all four corners inside the frame, with no glare from a lamp or a phone flash. Cropped edges are the most common reason a review restarts.

Send the Freshest Copy You Have

Your proof of address needs a clear date, your full name and the address exactly as the casino holds it. A bank letter or utility bill in your own name works.

The Waiting Badge

Once both files go through, the review badge marks time, and an email from [email protected] lands when it closes. Leave the account open in case a clearer copy is asked for.

Papers Wanted

The Papers the Reviewer Opens First

We ask for the same short list every player sends, checked against the name on your casino account.

Photo ID

ConfirmsYour name, face and date of birth

Copy must showFull page, all corners, readable text

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, full address, issue date

Payment card image

ConfirmsThe card you paid with

Copy must showFirst six and last four digits visible

No Surprises

When the Reviewer Knocks

This block settles when the identity request lands and what triggers it.

Why Now, Not Later?

Money leaves the account for the first time only after a reviewer has seen who is holding it, so your first payout waits on the check.

How Old on Paper?

The licence also sits behind the age rule, so a date of birth on file gets compared against the 18+ limit before play continues.

When the Sums Jump

A sum far above your usual pattern pushes the file to a second look, where the reviewer wants paperwork showing where those funds started.

Match the Details First

A spelling slip in the address or a maiden name on the card sends the file back, and the reviewer asks for a clean copy of the same paper.

When Your Payments Grow Beyond the Usual

Owning a Malta Gaming Authority licence, MGA/B2C/021/2010, means the casino has to know the origin of the money that passes through it. This is routine for every licensed operator and says nothing about you personally.

Depending on your play, the reviewer may ask for any of these:

Photo ID, front and back
Proof of address, dated recently
A bank statement for the address
Both sides of the payment card
A selfie holding the same ID

Why Did Mine Come Back?

Why So Blurry? A shot taken at an angle, in low light or with an edge cropped off leaves the reviewer unable to read the details. Lay the paper flat on a plain surface Shoot again in daylight, all four corners in frame

Fresh Paper Wins. A letter dated months back no longer proves where you live today, so the reviewer asks for a current one. Pull a bill from the last few months Upload the page showing your name and address

Out of Date, Out of Play. An identity paper past its expiry date cannot confirm who you are now, however clear the photo. Renew the paper at the issuing office Send the new one through the same tab

Faster Payouts

Straight Answers About the Identity File

The worry that a small slip in a photo holds up your money for weeks.

How long does Spindragons take to review my documents?+

Reviews usually finish within 13 hours of everything arriving in the verification tab. A clear photo of each paper speeds that up, since a blurry upload sends the file back to the queue. Weekends and busy evenings can stretch the wait a little.

My surname changed after marriage, does that break the check?+

No, as long as the paper trail joins the two names. Send the photo ID in your current name together with the certificate or notice that shows the change, and note the old name alongside it. If nothing links them, the reviewer cannot match the account to the person.

What happens if the reviewer rejects one of my documents?+

You get a message in the verification tab naming the single paper that failed and why. Most rejections are an edge cut off, a glare across the text, or an address older than the ID. Send a fresh image of that one item, then leave the rest alone.

Why does the casino want to know where my money comes from?+

Routine AML rules under the Malta Gaming Authority licence ask every operator to understand the money flowing through an account. A source of funds check is a standard step, not a suspicion aimed at you. Answer with a payslip, a bank statement or a similar record of income.

Do I have to send the same papers again later on?+

Sometimes, yes. An expired photo ID or a new home address means a fresh copy, and the licence obliges us to refresh the file from time to time. Nothing you sent for a bonus is reused for this purpose, so keep the originals somewhere you can find them.

Can I upload the photos straight from my mobile?+

Yes, the verification tab accepts images captured on a phone or tablet. Lay the document flat in daylight, fill the frame, and switch off the flash. A phone shot taken that way passes far more often than a scan sent through a messaging app.

Is the check needed before I can withdraw anything?+

Yes, the licence requires a completed identity check before your first withdrawal leaves the account. We may ask earlier, right after registration or once you make a first deposit, so the file is ready when you need it. Nothing reaches your bank until the reviewer signs off.