Bank-grade protection for every deposit and withdrawal
Faster answers
Pick the line that fits your question
A minute from now, you will know which line to use and how quickly each one replies.
Chat while you play
Mid-spin, chat is your quickest answer: a person replies within two minutes, around the clock, for locked accounts or stuck bonuses, and no one ever asks your password.
First thing in the morning, send the details to [email protected] and a written reply lands within four hours, ideal for statements, screenshots and anything you want to keep on record.
Late at night, ring +61 2 5525 1070 (AEST) and a person picks up within five minutes, best for urgent matters like a missing withdrawal or a blocked login.
It removes the worry that a complaint disappears once the first reply lands in your inbox.
Where does the thread go?
First you describe the issue to support in writing, keeping the chat transcript or the e-mail, so the facts are on record with time and date attached.
Written outcome back
Within hours a specialist replies with a written outcome; if you disagree with it, you tell them plainly and say what you expect instead.
Your file moving up
Next, Spindragons Casino passes the file to a senior review team, who look at the chat, the payments and the account history together before answering you again.
Your last step outside
If the reviewed outcome still leaves you unsatisfied, you take the matter to the Malta Gaming Authority, whose details sit on your account documents rather than on this page.
Know who you deal with
Behind the dragons sits a Maltese company
Keep this by you on the evening you need to check who runs the site and under which licence.
Read this the moment a reply leaves you unsure what happens next.
trustDo I need to accept the first answer I get?+
Replies come from a person, so a second look is always possible. Ask the same agent to escalate and you will get a named supervisor review. If the answer still falls short, put it in writing to [email protected].
trustWhy is my account check taking so long?+
Around thirteen hours is typical once your photo ID, proof of address and payment card image are all in. A blurred corner usually adds a day, so send clean pictures first time. You will hear back by e-mail at whatever hour the check finishes.
trustWhat happens when I need help at 3am?+
Someone answers every hour of every week, including public holidays in Australia. Chat usually connects within two minutes, and the phone line picks up in about five. Late-night questions reach the same team as daytime ones.
trustWhen will support know which account is mine?+
Give your registered e-mail address and the agent can pull up your profile; a payment reference speeds things along. Nothing else is needed. Our team never asks for your password, and any message that does is not from us.
trustDo I need a reason to close my account?+
Yes, closure is your call and it can be done in a single chat. Mention it to the agent, who will confirm in writing and stop marketing messages. Any balance is settled under standard withdrawal terms before the account shuts.
trustWhat happens when I ask for a copy of my data?+
A request to [email protected] starts the process, and your data is confirmed within thirty days. A copy arrives as a file by e-mail, while deletion removes everything the law allows us to erase. Records we must keep stay on file.
We use cookies to ensure the site works properly and to improve your experience. By continuing to use Spindragons Casino, you agree to our cookie policy.